A Nurse Call System allows patients in health care settings to alert a nurse or other health care staff members when they are in need of assistance. A signal alerts staff at the nurse's station, and usually, a nurse or nurse assistant responds to such a call. Most systems simply beep or buzz at the station or flash an alert on a computer screen. This requires a buffer to constantly monitor the system at the nurse's station or actually visit the patient's room to determine the patient's needs.
Nurse Call Integration is an application that connects Nurse Call Systems to mobile communication systems and other communication platforms. This is done through a real-time communication system often called call call integration middleware. Middleware is powerful technology that provides the messaging backbone for critical alarm and event management in thousands of hospitals today. Nurse Call integration enables the Nurse Call System to send its many alerts, in a message format, to mobile and other communication devices., Br.
There are currently many different types of communication devices in use at hospitals today. These devices include pagers, DECT phones, Wi-Fi enabled phones, email enabled devices, Smart phones, LED display signals, Cell phones and traditional desk top phones. Each of these devices provides varying levels of messaging capability. Most will display a text message which typically includes the location or room number and the time the alarm was initiated, as well as the type of alarm generated. Some systems allow hospital staff to communicate directly to the patient, while more sophisticated devices allow the staff members to acknowledge, decline, escalate or forward the messages.
Almost all call call integration middleware applications allow for multiple connections to disparate alarm and communication systems. In addition to nurse call systems, it provides a common platform for linking your mobile staff with point-of-care alerts from patient monitoring, pulse oximetry, ventilators, infant abduction, lab systems, as well as safety systems for fire, security, building management, and others. Not only does it streamline communication, but it simplifies the IT hassles involved with managing many disparate systems. These systems also provide comprehensive reporting of all events, including time / date stamps, recipients, and their responses.
There are many reasons for hospitals to implement Nurse Call Integration systems. They allow hospital staff to be mobile and more efficient by reducing unnecessary trips to the nursing station or the patient's room. Direct communications between patients and nurses reduces the response times to patient requests helping to increase overall patient and staff satisfaction. All of these things combined can lead to improved patient safety and can even mean the difference between life and death.