Kiosks are primarily interactive tools used for receipt and issuance of information. Specialized kiosks developed for specific businesses like banks and other financial institutions may be used for financial transactions. However, kiosks used in hospitals are mainly to provide information and receive relevant patient information.
Hospitals kiosks are mainly used to check-in new patients. Estimates put the reduction of check in times to 25% of the time taken without the use of kiosks. The use of kiosks to check in patients reduces the work burden on hospital workers. The number of patients that can be handled by using a kiosk is almost four times more.
Hospital kiosks give language options in their user interfaces. This is because the law requires hospitals to provide information in languages that are spoken by 10% of the patient population. Based on a general survey hospitals get their kiosk software custom made in required languages.
Besides getting the medical attention that they need, patients need to be given a lot of general information too. Information about diseases, what causes them, preventive measures, precautions, symptoms and the like, need to be communicated to patients and their caregivers. Hospital kiosks perform this function. Placed strategically in lobbies and waiting rooms, these kiosks can be used to get pertinent information related to health issues.
Hospital kiosks can be used for previewing appointment schedules, renewing prescriptions, scheduling visits to the hospital and the like. Hospitals take care to provide sit and use facilities for kiosks meant for use by patients and their caregivers. However, kiosks meant for providing general information about the hospital and the practicing doctors are generally of a stand and use configuration and are located in places of easy public access like hospital lobbies.
Hospital kiosks offer medical staff, patients and their families easy access to email, Internet and plenty of information. Hospital kiosks are partly funded by advertising which is allowed as an integral part of the user interface. The public is allowed to access information about the advertisers to know more about hospital related services available in the vicinity of the hospital. This kind of advertising helps out-of- town patients access certain facilities and brings in business for the advertisers.