Causes of Ineffective Communication

Ineffective communication hampers organizational success. Ineffective communication results when the managers are not in regular touch with their employees. There may be miscommunication taking place. Lack of 3 C’s (Clarity, completion, conciseness) also leads to ineffective communication. Often the managers are surrounded with a pool of information. In such case, they tend to ignore the messages or communication of the subordinates. At times, wrong perception also hampers communication, i.e., the employees might perceive the message in different meaning which was not intended by the manager. Thus, there can be a problem in encoding and decoding of message.

Organizational structure can also result in communication being ineffective. The more complex the organizational structure is, i.e., the more are the number of hierarchical levels in an organization, the greater are chances of loss or misinterpretation of messages. Grapevines tend to develop in such an organization which obstructs effective communication. In absence of healthy open door policy, communication may be misunderstood.

Poor listening (i.e. when the receiver is not focused to what the sender of message is saying) also leads to ineffective communication. Emotions like anger and stress may also lead to communication breakdown as messages may be interpreted in wrong manner when a person is angry and frustrated than when he is relaxed. Sometimes, the messages are not carefully planned (For example, the medium of transmission of message and the time of message delivery are not chosen rightfully). This again makes communication ineffective. Linguistic differences are a great obstacle in effective communication. This is perhaps due to ambiguity of language. Managers should try to overcome all the causes for ineffective communication so as to ensure organizational success.